In the unlikely event you discover your items are faulty due to our own doing then we will pick up and make any repairs for you as soon as possible, and in the unlikely event you discover a scratch in the paintwork on a chair or table then we will send a small sample pot of paint for any touch ups and this must also be reported to us within 10 days of receiving your goods.
PLEASE NOTE - DUE TO THE FACT ALL OUR TABLES ARE HAND MADE AND BESPOKE TO YOUR REQUIREMENTS, WE CANNOT REFUND YOU, IF YOU SIMPLY CHANGE YOUR MIND ONCE YOU HAVE RECEIVED YOUR TABLE. So we recommend that you visit our showroom to see the tables before you order if at all possible.
Changing your mind on sizes or colours for hand made tables is fine but as long as we haven't started making it (usually 2 weeks before delivery) in which case charges will be made.
Farmhouse tables are made from reclaimed old wood so please expect some minor holes, knocks, marks, cracks and dents here and there, however, some large holes will be filled with wood filler so it blends in. Sizes of all our tables are approximate only and may vary by a few centimetres. The pictures of all the tables on the website are just examples of what you can expect to receive and all Farrow and ball colours will be scanned with a quality alternative paint. Please note that due to the nature of the reclaimed wood, the tops may look slightly lighter or darker than that of the pictures.
Please note that when chairs are waxed all over especially in dark oak, they may look slightly lighter in appearance to the table top, this is due to the chairs being made from beech and not reclaimed pine like the table tops, however we will try to get them to match as close as possible
Please note that we can only except returns on handmade and customised tables and benches if they are damaged or faulty and within 30 days of taking delivery. The lead time is approximate only. Please ask for more details.
Payment options are either paying in full when ordering online or 50% deposit paid via a separate invoice that will be sent to you. If 50% deposit is paid the remaining balance will be due the week prior to delivery. We will contact you to notify you when the balance is due. The 50% deposit is non refundable once work on the order has begun.
Our Terms and Conditions1. THESE TERMS1.1 These are the terms and conditions on which we, Country Life Furniture (Stratford) Limited,supply goods to you, the customer.1.2 These terms apply to the contract between us to the exclusion of any other terms which youseek to impose or incorporate, or which are implied by trade, custom, practice or course ofdealing.1.3 Please read these terms carefully before you submit your order to us. These terms setout the basis of the legally binding contract that will come into force between you and us ifwe accept your order. They tell you who we are, how we will provide goods to you, howyou and we may change or end the contract, what to do if there is a problem and otherimportant information. If you think that there is a mistake or if you have any queries inrelation to these terms, please contact us immediately to discuss.2. INFORMATION ABOUT US AND HOW TO CONTACT US2.1 We are Country Life Furniture (Stratford) Limited, a company registered established inEngland and Wales. Our company registration number is 11259129 and our registered officeis at 70 Priory Road, Kenilworth, United Kingdom, CV8 1LQ. Our registered VAT numberis 182948369.2.2 How to contact us. You can contact us in the following ways:(a) by telephoning our customer service team at 01789 587638(b) by email to email@example.com; or(c) by writing to us at Country Life Furniture, Unit 1b Dodwell Trading Estate, EveshamRoad, Stratford-Upon-Avon, CV37 9ST.2.3 How we may contact you. If we have to contact you we will do so by telephone or bywriting to you at the email address or postal address you provided to us in your order.2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms,this includes emails.
3. OUR CONTRACT WITH YOU3.1 Your order. Your order constitutes an offer by you to purchase goods in accordance withthese terms and conditions. You, the customer, are responsible for ensuring that the termsof your order and any applicable specification are complete and accurate.3.2 How we will accept your order. Our acceptance of your order will take place when weemail you to accept it, at which point a legally binding contract will come into existencebetween you and us.3.3 If we cannot accept your order. If we are unable to accept your order, we will inform youof this in writing and will not charge you for the goods that were the subject of your order.This might be because the goods are out of stock, because of unexpected limits on ourresources which we could not reasonably plan for, because we have identified an error in theprice or description of the goods, because we are unable to meet a delivery deadline youhave specified, or for such other reason as we in our absolute discretion think fit.3.4 Your order number. We will assign an order number to your order and tell you what it iswhen we accept your order. It will help us if you can tell us the order number whenever youcontact us about your order.4. OUR GOODS4.1 Goods may vary from their pictures. The images of the goods on our website or in anyother photographs or media are for illustrative purposes only and are for the sole purpose ofgiving an approximate idea of the goods illustrated thereby. You acknowledge and agree thatany description or image which is given or applied to the goods:(a) is solely for the purposes of reference and does not constitute or afford the basis forany express or implied undertaking that the goods correspond with or conform tosuch reference;(b) shall not make the contract between us, a sale by description; and(c) has not been relied on you when entering into the contract.4.2 We cannot guarantee that the colour and finish of the goods shown on the websiteaccurately reflect the colour and finish of the goods delivered, as the goods are made fromnatural and reclaimed wood.4.3 Although we have made every effort to be as accurate as possible, because our goods aremade with reclaimed wood, all sizes, weights, capacities, dimensions and measurementsindicated on our website are approximate.
4.4 Making sure your measurements are accurate. If we are manufacturing the goods withbespoke measurements that you have given us, you are responsible for ensuring that thosemeasurements are correct. You can obtain information and tips on how to measure bycontacting us.4.5 If you do not specify any measurements at the time of placing your order with us, we willaccept no liability to you in the event that the sizes, weights, capacities, dimensions and/ormeasurements of the goods are not to your requirements, and we will not under anycircumstances be liable to make changes to the goods as a result. See further under clause 5below.5. YOUR RIGHT TO MAKE CHANGES5.1 After we have accepted your order, you may make changes only in accordance with theterms of this clause 5.5.2 If you wish to make a change to (a) the colour finish of the goods and/or (b) any sizes,dimensions or measurements which you specified to us at the time of placing your order,you may do so provided that you notify any such change(s) to us as soon as possible and, inany event, no later than 14 days before the estimated delivery date which we give to you inaccordance with clause 8.3 below.5.3 If you notify us of your wish to make a change in accordance with clause 5.2 above:(a) we will let you know whether or not the change can be made;(b) if it can, we will advise you of any changes to the price of the goods, the delivery costs,the estimated delivery date and/or any other term of your order;(c) if the requested change cannot be made, we will contact you to discuss whether youwish to revert to your original order, whether another product might suit yourrequirements, or whether you wish to cancel your order in accordance with clause 10below.5.4 If you notify us that you wish to make changes to your order less than 14 days before theestimated delivery date of the goods, we will agree to them only if we, in our absolutediscretion, think fit.6. OUR RIGHTS TO MAKE CHANGESMinor changes to the goods. We may make changes to the goods:(a) to reflect changes in relevant laws and regulatory requirements; and(b) to implement minor technical adjustments and improvements. These changes will notaffect your use of the goods.
7. PRICE AND PAYMENT7.1 Where to find the price for the goods. The price of the goods (which includes VAT) willbe the price indicated on the order pages when you placed your order. We take all reasonablecare to ensure that the price of the goods advised to you is correct. However, please seeclause 12.3 for what happens if we discover an error in the price of the goods you order.7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between yourorder date and the date we supply the goods, we will adjust the rate of VAT that you pay,unless you have already paid for the goods in full before the change in the rate of VAT takeseffect.7.3 What happens if we have got the price wrong. It is always possible that, despite our bestefforts, some of the goods we sell may be incorrectly priced. We will normally check pricesbefore accepting your order so that, where the goods’ correct price at your order date is lessthan our stated price at your order date, we will charge the lower amount. If the correct priceof the goods at your order date is higher than the price stated to you, we will contact you foryour instructions before we accept your order.7.4 How you must pay. We accept payment by debit card, credit cards or PayPal.7.5 When you must pay. You must pay either the full purchase price or a non-refundabledeposit constituting 50% of the purchase price of the goods at the time of placing the order.If a non-refundable deposit is paid at the time of placing the order, the remaining 50% of thepurchase price will be charged to your credit or debit card following completion of themanufacture of the goods but prior to dispatch of the goods.7.6 Non-payment. Where you have paid a non-refundable deposit constituting 50% of thepurchase price of the goods, in the event of non-payment of the remaining 50% of thepurchase price, your deposit will be retained and the goods will not be dispatched fordelivery until the outstanding amount has been paid.7.7 What to do if you think an invoice is wrong. If you think an invoice is wrong pleasecontact us promptly to let us know. You will not have to pay any interest until the dispute isresolved. Once the dispute is resolved we will charge you interest on correctly invoiced sumsfrom the original due date.8. DELIVERING THE GOODS8.1 Delivery costs. The costs of delivery will be as displayed to you on our website at the timeof you placing an order and you will be liable for the full cost of delivery. You will be liablefor any additional delivery costs that may be incurred.
8.2 All goods will be delivered by courier delivery.8.3 Delivery dates are approximate. We will contact you with an estimated delivery date,which we will aim to be within 6 - 8 weeks after the day on which we accept your order. Alldelivery timeframes are approximate, however, and the time of delivery is not of the essenceof the contract between us, so delivery may occur outside of the estimated timeframe.8.4 We are not responsible for delays outside of our control. If our supply of the goods isdelayed by an event outside our control, which shall include a delay by our courier, then wewill contact you as soon as possible to let you know and we will take steps to minimise theeffect of the delay.8.5 If you are not available when the goods are delivered. If no one is available at youraddress to take delivery, we will contact you informing you of how to rearrange delivery.8.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrangedelivery we will contact you for further instructions and may charge you for storage costsand any further delivery costs. If, despite our reasonable efforts, we are unable to contactyou or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.9. TITLE AND RISK9.1 When you become responsible for the goods. The goods will be your responsibility fromthe time that the goods have been delivered to the address you gave us.9.2 When you own goods. You own the goods once we have received payment in full.10. YOUR RIGHTS TO END THE CONTRACT10.1 Your rights when you end the contract will depend on what you have bought, whether thereis anything wrong with it, how we are performing and when you decide to end the contract.10.2 For bespoke goods, such as farmhouse tables, benches and any other goods manufacturedwith specific measurements provided by you, pursuant to Part 3, clause 28(1)(b) of theConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,you do not have an automatic right to end your contract with us, unless we have been inbreach of contract, or there is a fault with the goods.10.3 Ending the contract because of something we have done or are going to do. If you areending a contract for a reason set out at (a) to (e) below the contract will end immediatelyand we will refund you in full for any goods which have not been provided. The reasons are:(a) we have told you about an upcoming change to the goods or these terms which you donot agree to;(b) we have told you about an error in the price or description of the goods you haveordered and you do not wish to proceed;(c) there is a risk that supply of the goods may be significantly delayed because of eventsoutside our control;(d) we have suspended supply of the goods for technical reasons, or notify you we aregoing to suspend them for technical reasons; or(e) you have a legal right to end the contract because of something we have done.10.4 Exercising your right to change your mind. For non-bespoke products, such as tablelamps, you have a legal right to change your mind within 7 working days following on theday on which the goods are delivered. You must then return the unused product to us within14 days of notifying us of the cancellation and pay the cost of returning the goods to us. Ifyou return the goods outside these timeframes, we are not obliged to provide you with arefund.10.5 When you don’t have the right to change your mind. You do not have a right to changeyour mind if you have ordered bespoke goods, such as farmhouse tables and benches, orgoods manufactured with specific measurements provided by you. These goods will be non-refundable, unless there is a fault with the goods, due to an omission caused by us.11. HOW TO END THE CONTRACT WITH US11.1 Tell us you want to end the contract. To end the contract with us in the circumstances setout in section 8 above, please let us know by doing one of the following:(a) Phone or email. Call customer services on 0782 8806 922 or email us firstname.lastname@example.org. Please provide your name, home address, details of theorder and, where available, your phone number and email address.(b) By post. Write to us at Country Life Furniture, Unit 1b Dodwell Trading Estate,Evesham Road, Stratford-Upon-Avon, CV37 9ST, including details of what youbought, when you ordered or received it and your name and address.11.2 Returning goods after ending the contract. If you end the contract for any reason aftergoods have been dispatched to you or you have received them, you must return them to us.You must either send them back to us by courier at Country Life Furniture, Unit 1bDodwell Trading Estate, Evesham Road, Stratford-Upon-Avon, CV37 9ST or allow us tocollect them from you. Please call customer services on 0782 8806 922 or email us email@example.com for a return label or to arrange collection11.3 When we will pay the costs of return. We will pay the costs of return:(a) if the goods are faulty;(b) if you are ending the contract because we have told you of an upcoming change to thegoods or these terms, an error in pricing or description, a delay in delivery due toevents outside our control or because you have a legal right to do so as a result ofsomething we have done wrong.In all other circumstances (including where you are exercising your right to change yourmind) you must pay the costs of return.11.4 What we charge for collection. If you are responsible for the costs of return and we arecollecting the goods from you, we will charge you the direct cost to us of collection. Thecosts of collection will be the same as our charges for delivery.11.5 How we will refund you. We will refund you the price you paid for the goods includingdelivery costs, by the method you used for payment. However, we may make deductionsfrom the price, as described below.11.6 Deductions from refunds if you are exercising your right to change your mind. If youare exercising your right to change your mind:(a) We may reduce your refund of the price (excluding delivery costs) to reflect anyreduction in the value of the goods, if this has been caused by your handling them in away which would not be permitted in a shop. If we refund you the price paid beforewe are able to inspect the goods and later discover you have handled them in anunacceptable way, you must pay us an appropriate amount.(b) The maximum refund for delivery costs will be the costs of delivery by the leastexpensive delivery method we offer.11.7 When your refund will be made. We will make any refunds due to you as soon as possible.If you are exercising your right to change your mind then, if we have not offered to collectthem, your refund will be made within 14 days from the day on which we receive the goodsback from you or, if earlier, the day on which you provide us with evidence that you havesent the goods back to us.12. OUR RIGHTS TO END THE CONTRACTWe may end the contract if you break it. We may end the contract for goods at any timeby writing to you if:(a) you do not make any payment to us when it is due and you still do not make paymentwithin 7 days of us reminding you that payment is due;(b) you do not, within a reasonable time, allow us to deliver the goods to you; or(c) as set out in this agreement.13. IF THERE IS A PROBLEM WITH THE GOODS13.1 How to tell us about problems. If you have any questions or complaints about the goods,you must contact us in writing within 24 hours to firstname.lastname@example.orgAfter 24 hours of delivery of the goods to you, you are deemed to have accepted the goodsin the condition in which they have been delivered to you.13.2 Minor scratches. In the event that your goods have minor scratches, we will send out asmall pot of paint as similar as possible, if not identical, to the paint used on the goods, toenable you to cover the scratches.13.3 Goods which can be repaired. If there is a fault with the goods due to an omission causedby us, we can, at our discretion, offer to repair the goods. You must either return the goodsback to us by courier or allow us to collect them from you. We will pay the costs of postageor collection. Please call customer services on 0782 8806 922 or email us email@example.com for a return label or to arrange collection.13.4 Refund. Alternatively, you may wish to return the goods and obtain a refund. If you wish toexercise this right you must either return them back to us by courier or allow us to collectthem from you. We will pay the costs of postage or collection. Please call customer serviceson 0782 8806 922 or email us at firstname.lastname@example.org for a return label or to arrangecollection.14. OUR RESPONSIBILITY FOR LOSS AND DAMAGE SUFFERED BY YOU14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail tocomply with these terms, we are responsible for loss or damage you suffer that is aforeseeable result of our breaking this contract or our failing to use reasonable care and skill,but we are not responsible for any loss or damage that is not foreseeable. Loss or damage isforeseeable if either it is obvious that it will happen or if, at the time the contract was made,both we and you knew it might happen, for example, if you discussed it with us during thesales process.14.2 We are not responsible for any damage that is caused to the goods during transit ofthe goods to you.14.3 We are not responsible for any damage caused by you to the goods once the goodshave been delivered to you. The goods are manufactured using reclaimed wood which mayhave an unknown history and you are responsible for taking reasonable care of the goods.We are not responsible for any damage caused by you if you have not taken such reasonablecare of the goods.14.4 We are not liable for business losses. We only supply the goods for domestic and privateuse. If you use the products for any commercial, business or re-sale purpose, we will have noliability to you for any loss of profit, loss of business, business interruption, or loss ofbusiness opportunity.14.5 We do not exclude or limit in any way our liability to you where it would be unlawfulto do so. This includes liability for death or personal injury caused by our negligence or thenegligence of our employees, agents or subcontractors; for fraud or fraudulentmisrepresentation; for breach of your legal rights in relation to the goods and for defectivegoods under the Consumer Protection Act 1987.15. HOW WE MAY USE YOUR PERSONAL INFORMATIONHow we may use your personal information. We will only use your personal informationas set out in our privacy notice.16. OTHER IMPORTANT TERMS16.1 We may transfer this agreement to someone else. We may transfer our rights andobligations under these terms to another organisation. We will always tell you in writing ifthis happens and we will ensure that the transfer will not affect your rights under thecontract.16.2 You need our consent to transfer your rights to someone else. You may only transferyour rights or your obligations under these terms to another person if we agree to this inwriting.16.3 Nobody else has any rights under this contract. This contract is between you and us. Noother person shall have any rights to enforce any of its terms.16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of theparagraphs of these terms operates separately. If any court or relevant authority decides thatany of them are unlawful, the remaining paragraphs will remain in full force and effect.16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do notinsist immediately that you do anything you are required to do under these terms, or if wedelay in taking steps against you in respect of your breaking this contract, that will not meanthat you do not have to do those things and it will not prevent us taking steps against you ata later date. For example, if you miss a payment and we do not chase you but we continue toprovide the goods, we can still require you to make the payment at a later date.16.6 Force majeure. Neither party shall be in breach of the contract nor liable for delay inperforming, or failure to perform, any of its obligations under the contract if such delay orfailure result from an event or circumstance beyond a party’s reasonable control. If theperiod of delay or non-performance continues for 4 weeks, the party not affected mayterminate the contract by giving 7 days’ written notice to the other party.16.7 Which laws apply to this contract and where you may bring legal proceedings. Theseterms are governed by English law and you can bring legal proceedings in respect of thegoods in the English courts. If you live in Scotland you can bring legal proceedings inrespect of the goods in either the Scottish or the English courts. If you live in NorthernIreland you can bring legal proceedings in respect of the goods in either the Northern Irishor the English courts.16.8 Alternative dispute resolution. Alternative dispute resolution is a process where anindependent body considers the facts of a dispute and seeks to resolve it, without you havingto go to court. Common ADR procedures include mediation and arbitration. If you are nothappy with how we have handled any complaint, it may be possible for your dispute to besubmitted to an alternative dispute resolution provider: please contact our customer serviceteam to discuss this further. In addition, please note that disputes may be submitted foronline resolution to the European Commission Online Dispute Resolution platform