1. About Us
We are Country Life Furniture, a UK-based manufacturer of handmade and bespoke furniture.
Our products are handcrafted using natural materials, and each piece is unique.
2. Definitions
“We/Us/Our” refers to the seller/manufacturer.
“You/Your” refers to the customer or purchaser.
“Bespoke” refers to any item made to order, customised, personalised, or made to specific customer requirements.
3. Handmade & Natural Materials Disclaimer
All of our furniture is handmade. As such:
Variations in colour, grain, knots, texture, or tone are normal.
Timber may naturally expand, contract, or move over time.
Small cracks, splits, shakes or imperfections are considered natural characteristics, not faults.
Finishes may vary slightly from photos or samples.
By purchasing from us, you accept these natural features.
4. Orders & Bespoke Items
4.1 Order Confirmation
Once an order is placed and payment/deposit received, your order is confirmed.
4.2 Bespoke / Made-to-Order Items
Bespoke items cannot be cancelled, refunded, or returned once production has begun, except where faulty.
This includes:
Custom sizes
Custom colours/finishes
Any made-to-order product
4.3 Amendments
If you request changes after production has started, additional charges may apply.
5. Pricing & Payment
All prices are in GBP (£).
Deposits are non-refundable unless we cancel the order.
Full payment is required before dispatch unless otherwise agreed in writing.
6. Lead Times
Lead times are estimates only.
Delays may occur due to material availability, production demands, or transport issues.
We will keep you updated, but we are not liable for delay-related losses.
7. Delivery
7.1 Delivery Method
Delivery may be made by our own team, a trusted courier, or a pallet network.
7.2 Delivery Access
You must ensure there is safe and adequate access for delivery.
We cannot deliver items through unsafe or inaccessible pathways.
7.3 Inspection
You must inspect goods within 48 hours of delivery and report:
Damage
Missing parts
Faults
Incorrect items
After 48 hours we assume the goods were delivered in satisfactory condition.
8. Returns & Refunds (UK Only)
8.1 Bespoke/Made-to-Order Items
No returns or refunds on bespoke items unless faulty as per the Consumer Rights Act 2015.
8.2 Standard Items
If you purchased a non-bespoke item, you have 14-day right to cancel under UK Consumer Law, provided the item is unused and in original condition.
Return costs are the responsibility of the customer unless the item is faulty.
9. Faults, Repairs & Warranty
9.1 Faults
If an item is faulty, we will provide one of the following:
Repair
Replacement
Partial refund
Full refund (only if the item cannot be repaired or replaced)
9.2 Warranty Period
All furniture comes with a 12-month structural warranty.
This covers manufacturing defects but not:
Wear and tear
Customer damage
Exposure to moisture or heat
Misuse
Natural wood movement
9.3 Handmade Nature
Minor imperfections or variations due to handmade production are not considered faults.
10. Wood Movement & Care
Wood is a natural product; therefore:
Slight movement, cracks or gaps may occur, especially with changes in temperature/humidity.
This is normal and not a defect.
Furniture should not be placed next to radiators, log burners, or damp walls.
You are responsible for proper care of the product (cleaning, oiling, maintenance).
11. Customer Responsibility
You acknowledge that:
You have checked access for delivery.
You understand handmade items may differ slightly from images or drawings.
You have provided accurate measurements.
You will care for the item appropriately after delivery.
12. Limitation of Liability
We are not liable for:
Damage caused by misuse, neglect, or improper care
Incorrect measurements provided by the customer
Delays in delivery outside our control
Third-party assembly
Natural wood movement
Our total liability shall not exceed the purchase price of the item.
13. Force Majeure
We are not responsible for delays or failure to perform due to events outside our control, including natural disasters, transport disruption, strikes, or supply shortages.
14. Governing Law
These Terms & Conditions are governed by UK law.
Any disputes will be handled under the jurisdiction of the courts of England and Wales.