Terms and Conditions

In the unlikely event you discover your items are faulty due to our own doing then we will pick up and make any repairs for you as soon as possible, and in the unlikely event you discover a scratch in the paintwork on a chair or table then we will send a small sample pot of paint for any touch ups and this must also be reported to us within 10 days of receiving your goods. 

PLEASE NOTE - DUE TO THE FACT ALL OUR TABLES ARE HAND MADE AND BESPOKE TO YOUR REQUIREMENTS, WE CANNOT REFUND YOU, IF YOU SIMPLY CHANGE YOUR MIND ONCE YOU HAVE RECEIVED YOUR TABLE. If you need any changes to be made to your order after you have received it, you will need to pay for collection and delivery and will be charged for any alterations.

We recommend that you visit our showroom to see the tables before you order if at all possible. 

Changing your mind on sizes or colours for hand made tables is fine but as long as we haven't started making it (usually 2 weeks before delivery) in which case charges will be made.

Farmhouse tables are made from reclaimed old wood so please expect some minor holes, knocks, marks, cracks and dents here and there, however, some large holes will be filled with wood filler so it blends in. Sizes of all our tables are approximate only and may vary by a few centimetres. The pictures of all the tables on the website are just examples of what you can expect to receive and all Farrow and ball colours will be scanned with a quality alternative paint. Please note that due to the nature of the reclaimed wood, the tops may look slightly lighter or darker than that of the pictures.

These tables are full of character and are not ‘perfect’. The timber is reclaimed and there will be marks, cracks & splits, other blemishes and imperfections. The timber is not graded ‘A’ quality… it is carefully selected to be characterful as possible. 
The salvaged timbers used are from reclaimed timber, which will be variable in grain, texture and colour.  Knots, cracks, dark marks, rusty spots, unevenness within the planks and variations in colour are all part of the character of the table.
Each plank in the tabletop will be unlikely to be exactly the same in grain, colour or texture. Reclaimed timber may have nicks, saw marks, sanding marks, old nail holes and other various signs of its previous use.  Filler in a sympathetic colour may be used in areas also we may use dowels or blocks to fill larger holes or knots.

As the timber is reclaimed there can be slight movement, you may find that you need to pop a felt pad under one leg for example to address a wobble.
The tabletop is unlikely to be entirely flat and level…. you may find that in areas a dinner plate will (perhaps) not sit entirely flat.  Planks within the tabletop may be slightly cupped and bowed when you first take delivery AND this may occur over time also, and doesn't mean your table is 'faulty"
Areas of the table may have been heavily sanded creating rounded shallows and dips, these can also be found on the edges of the furniture.

Do not sit your table on a floor with underfloor heating when it is first delivered, the extremes of heat may cause sudden drying of the timbers in your table and this could result in cracking.  Extremes of temperature must be avoided for the first 8-12 weeks until your table has settled in.  If you use underfloor heating please be cautious and use it on a low setting for this first period

 

Chairs

Please note that when chairs are waxed all over especially in dark oak, they may look slightly lighter in appearance to the table top, this is due to the chairs being made from beech and not reclaimed pine like the table tops, however we will try to get them to match as close as possible

Please note that we can only except returns on handmade and customised tables and benches if they are damaged or faulty and within 30 days of taking delivery. The lead time is approximate only. Please ask for more details. 

Payment options are either paying in full when ordering online or a 50% non refundable deposit paid via a separate invoice that will be sent to you. If 50% deposit is paid the remaining balance will be due the week prior to delivery. We will contact you to notify you when the balance is due. 

 

• Our Terms and Conditions

  1. THESE TERMS

  1.1 These are the terms and conditions on which we, Country Life Furniture (Stratford) Limited,

  supply goods to you, the customer.

  1.2 These terms apply to the contract between us to the exclusion of any other terms which you

  seek to impose or incorporate, or which are implied by trade, custom, practice or course of

  dealing.

  1.3 Please read these terms carefully before you submit your order to us. These terms set

  out the basis of the legally binding contract that will come into force between you and us if

  we accept your order. They tell you who we are, how we will provide goods to you, how

  you and we may change or end the contract, what to do if there is a problem and other

  important information. If you think that there is a mistake or if you have any queries in

  relation to these terms, please contact us immediately to discuss.

  2. INFORMATION ABOUT US AND HOW TO CONTACT US

  2.1 We are Country Life Furniture (Stratford) Limited, a company registered established in

  England and Wales. Our company registration number is 11259129 and our registered office

  is at 70 Priory Road, Kenilworth, United Kingdom, CV8 1LQ. Our registered VAT number

  is 182948369.

  2.2 How to contact us. You can contact us in the following ways:

  (a) by telephoning our customer service team at 01789 587638

  (b) by email to ryanwillison@yahoo.com; or

  (c) by writing to us at Country Life Furniture, Unit 1b Dodwell Trading Estate, Evesham

  Road, Stratford-Upon-Avon, CV37 9ST.

  2.3 How we may contact you. If we have to contact you we will do so by telephone or by

  writing to you at the email address or postal address you provided to us in your order.

  2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms,

  this includes emails.
• 3. OUR CONTRACT WITH YOU

  3.1 Your order. Your order constitutes an offer by you to purchase goods in accordance with

  these terms and conditions. You, the customer, are responsible for ensuring that the terms

  of your order and any applicable specification are complete and accurate.

  3.2 How we will accept your order. Our acceptance of your order will take place when we

  email you to accept it, at which point a legally binding contract will come into existence

  between you and us.

  3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you

  of this in writing and will not charge you for the goods that were the subject of your order.

  This might be because the goods are out of stock, because of unexpected limits on our

  resources which we could not reasonably plan for, because we have identified an error in the

  price or description of the goods, because we are unable to meet a delivery deadline you

  have specified, or for such other reason as we in our absolute discretion think fit.

  3.4 Your order number. We will assign an order number to your order and tell you what it is

  when we accept your order. It will help us if you can tell us the order number whenever you

  contact us about your order.

  4. OUR GOODS

  4.1 Goods may vary from their pictures. The images of the goods on our website or in any

  other photographs or media are for illustrative purposes only and are for the sole purpose of

  giving an approximate idea of the goods illustrated thereby. You acknowledge and agree that

  any description or image which is given or applied to the goods:

  (a) is solely for the purposes of reference and does not constitute or afford the basis for

  any express or implied undertaking that the goods correspond with or conform to

  such reference;

  (b) shall not make the contract between us, a sale by description; and

  (c) has not been relied on you when entering into the contract.

  4.2 We cannot guarantee that the colour and finish of the goods shown on the website

  accurately reflect the colour and finish of the goods delivered, as the goods are made from

  natural and reclaimed wood.

  4.3 Although we have made every effort to be as accurate as possible, because our goods are

  made with reclaimed wood, all sizes, weights, capacities, dimensions and measurements

  indicated on our website are approximate.
• 4.4 Making sure your measurements are accurate. If we are manufacturing the goods with

  bespoke measurements that you have given us, you are responsible for ensuring that those

  measurements are correct. You can obtain information and tips on how to measure by

  contacting us.

  4.5 If you do not specify any measurements at the time of placing your order with us, we will

  accept no liability to you in the event that the sizes, weights, capacities, dimensions and/or

  measurements of the goods are not to your requirements, and we will not under any

  circumstances be liable to make changes to the goods as a result. See further under clause 5

  below.

  5. YOUR RIGHT TO MAKE CHANGES

  5.1 After we have accepted your order, you may make changes only in accordance with the

  terms of this clause 5.

  5.2 If you wish to make a change to (a) the colour finish of the goods and/or (b) any sizes,

  dimensions or measurements which you specified to us at the time of placing your order,

  you may do so provided that you notify any such change(s) to us as soon as possible and, in

  any event, no later than 14 days before the estimated delivery date which we give to you in

  accordance with clause 8.3 below.

  5.3 If you notify us of your wish to make a change in accordance with clause 5.2 above:

  (a) we will let you know whether or not the change can be made;

  (b) if it can, we will advise you of any changes to the price of the goods, the delivery costs,

  the estimated delivery date and/or any other term of your order;

  (c) if the requested change cannot be made, we will contact you to discuss whether you

  wish to revert to your original order, whether another product might suit your

  requirements, or whether you wish to cancel your order in accordance with clause 10

  below.

  5.4 If you notify us that you wish to make changes to your order less than 14 days before the

  estimated delivery date of the goods, we will agree to them only if we, in our absolute

  discretion, think fit.

  6. OUR RIGHTS TO MAKE CHANGES

  Minor changes to the goods. We may make changes to the goods:

  (a) to reflect changes in relevant laws and regulatory requirements; and

  (b) to implement minor technical adjustments and improvements. These changes will not

  affect your use of the goods.
• 7. PRICE AND PAYMENT

  7.1 Where to find the price for the goods. The price of the goods (which includes VAT) will

  be the price indicated on the order pages when you placed your order. We take all reasonable

  care to ensure that the price of the goods advised to you is correct. However, please see

  clause 12.3 for what happens if we discover an error in the price of the goods you order.

  7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your

  order date and the date we supply the goods, we will adjust the rate of VAT that you pay,

  unless you have already paid for the goods in full before the change in the rate of VAT takes

  effect.

  7.3 What happens if we have got the price wrong. It is always possible that, despite our best

  efforts, some of the goods we sell may be incorrectly priced. We will normally check prices

  before accepting your order so that, where the goods’ correct price at your order date is less

  than our stated price at your order date, we will charge the lower amount. If the correct price

  of the goods at your order date is higher than the price stated to you, we will contact you for

  your instructions before we accept your order.

  7.4 How you must pay. We accept payment by debit card, credit cards or PayPal.

  7.5 When you must pay. You must pay either the full purchase price or a non-refundable

  deposit constituting 50% of the purchase price of the goods at the time of placing the order.

  If a non-refundable deposit is paid at the time of placing the order, the remaining 50% of the

  purchase price will be charged to your credit or debit card following completion of the

  manufacture of the goods but prior to dispatch of the goods.

  7.6 Non-payment. Where you have paid a non-refundable deposit constituting 50% of the

  purchase price of the goods, in the event of non-payment of the remaining 50% of the

  purchase price, your deposit will be retained and the goods will not be dispatched for

  delivery until the outstanding amount has been paid.

  7.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please

  contact us promptly to let us know. You will not have to pay any interest until the dispute is

  resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums

  from the original due date.

  8. DELIVERING THE GOODS

  8.1 Delivery costs. The costs of delivery will be as displayed to you on our website at the time

  of you placing an order and you will be liable for the full cost of delivery. You will be liable

  for any additional delivery costs that may be incurred.
• 8.2 All goods will be delivered by courier delivery.

  8.3 Delivery dates are approximate. We will contact you with an estimated delivery date,

  which we will aim to be within 6 - 8 weeks after the day on which we accept your order. All

  delivery timeframes are approximate, however, and the time of delivery is not of the essence

  of the contract between us, so delivery may occur outside of the estimated timeframe.

  8.4 We are not responsible for delays outside of our control. If our supply of the goods is

  delayed by an event outside our control, which shall include a delay by our courier, then we

  will contact you as soon as possible to let you know and we will take steps to minimise the

  effect of the delay.

  8.5 If you are not available when the goods are delivered. If no one is available at your

  address to take delivery, we will contact you informing you of how to rearrange delivery.

  8.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange

  delivery we will contact you for further instructions and may charge you for storage costs

  and any further delivery costs. If, despite our reasonable efforts, we are unable to contact

  you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

  9. TITLE AND RISK

  9.1 When you become responsible for the goods. The goods will be your responsibility from

  the time that the goods have been delivered to the address you gave us.

  9.2 When you own goods. You own the goods once we have received payment in full.

  10. YOUR RIGHTS TO END THE CONTRACT

  10.1 Your rights when you end the contract will depend on what you have bought, whether there

  is anything wrong with it, how we are performing and when you decide to end the contract.

  10.2 For bespoke goods, such as farmhouse tables, benches and any other goods manufactured

  with specific measurements provided by you, pursuant to Part 3, clause 28(1)(b) of the

  Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,

  you do not have an automatic right to end your contract with us, unless we have been in

  breach of contract, or there is a fault with the goods.

  10.3 Ending the contract because of something we have done or are going to do. If you are

  ending a contract for a reason set out at (a) to (e) below the contract will end immediately

  and we will refund you in full for any goods which have not been provided. The reasons are:

  (a) we have told you about an upcoming change to the goods or these terms which you do

  not agree to;

  (b) we have told you about an error in the price or description of the goods you have

  ordered and you do not wish to proceed;

  (c) there is a risk that supply of the goods may be significantly delayed because of events

  outside our control;

  (d) we have suspended supply of the goods for technical reasons, or notify you we are

  going to suspend them for technical reasons; or

  (e) you have a legal right to end the contract because of something we have done.

  10.4 Exercising your right to change your mind. For non-bespoke products, such as table

  lamps, you have a legal right to change your mind within 7 working days following on the

  day on which the goods are delivered. You must then return the unused product to us within

  14 days of notifying us of the cancellation and pay the cost of returning the goods to us. If

  you return the goods outside these timeframes, we are not obliged to provide you with a

  refund.

  10.5 When you don’t have the right to change your mind. You do not have a right to change

  your mind if you have ordered bespoke goods, such as farmhouse tables and benches, or

  goods manufactured with specific measurements provided by you. These goods will be non-

  refundable, unless there is a fault with the goods, due to an omission caused by us.

  11. HOW TO END THE CONTRACT WITH US

  11.1 Tell us you want to end the contract. To end the contract with us in the circumstances set

  out in section 8 above, please let us know by doing one of the following:

  (a) Phone or email. Call customer services on 0782 8806 922 or email us at

  ryanwillison@yahoo.com. Please provide your name, home address, details of the

  order and, where available, your phone number and email address.

  (b) By post. Write to us at Country Life Furniture, Unit 1b Dodwell Trading Estate,

  Evesham Road, Stratford-Upon-Avon, CV37 9ST, including details of what you

  bought, when you ordered or received it and your name and address.

  11.2 Returning goods after ending the contract. If you end the contract for any reason after

  goods have been dispatched to you or you have received them, you must return them to us.

  You must either send them back to us by courier at Country Life Furniture, Unit 1b

  Dodwell Trading Estate, Evesham Road, Stratford-Upon-Avon, CV37 9ST or allow us to

  collect them from you. Please call customer services on 0782 8806 922 or email us at

  ryanwillison@yahoo.com for a return label or to arrange collection

  11.3 When we will pay the costs of return. We will pay the costs of return:

  (a) if the goods are faulty;

  (b) if you are ending the contract because we have told you of an upcoming change to the

  goods or these terms, an error in pricing or description, a delay in delivery due to

  events outside our control or because you have a legal right to do so as a result of

  something we have done wrong.

  In all other circumstances (including where you are exercising your right to change your

  mind) you must pay the costs of return.

  11.4 What we charge for collection. If you are responsible for the costs of return and we are

  collecting the goods from you, we will charge you the direct cost to us of collection. The

  costs of collection will be the same as our charges for delivery.

  11.5 How we will refund you. We will refund you the price you paid for the goods including

  delivery costs, by the method you used for payment. However, we may make deductions

  from the price, as described below.

  11.6 Deductions from refunds if you are exercising your right to change your mind. If you

  are exercising your right to change your mind:

  (a) We may reduce your refund of the price (excluding delivery costs) to reflect any

  reduction in the value of the goods, if this has been caused by your handling them in a

  way which would not be permitted in a shop. If we refund you the price paid before

  we are able to inspect the goods and later discover you have handled them in an

  unacceptable way, you must pay us an appropriate amount.

  (b) The maximum refund for delivery costs will be the costs of delivery by the least

  expensive delivery method we offer.

  11.7 When your refund will be made. We will make any refunds due to you as soon as possible.

  If you are exercising your right to change your mind then, if we have not offered to collect

  them, your refund will be made within 14 days from the day on which we receive the goods

  back from you or, if earlier, the day on which you provide us with evidence that you have

  sent the goods back to us.

  12. OUR RIGHTS TO END THE CONTRACT

  We may end the contract if you break it. We may end the contract for goods at any time

  by writing to you if:

  (a) you do not make any payment to us when it is due and you still do not make payment

  within 7 days of us reminding you that payment is due;

  (b) you do not, within a reasonable time, allow us to deliver the goods to you; or

  (c) as set out in this agreement.

  13. IF THERE IS A PROBLEM WITH THE GOODS

  13.1 How to tell us about problems. If you have any questions or complaints about the goods,

  you must contact us in writing within 24 hours to ryanwillison@yahoo.com

  After 24 hours of delivery of the goods to you, you are deemed to have accepted the goods

  in the condition in which they have been delivered to you.

  13.2 Minor scratches. In the event that your goods have minor scratches, we will send out a

  small pot of paint as similar as possible, if not identical, to the paint used on the goods, to

  enable you to cover the scratches.

  13.3 Goods which can be repaired. If there is a fault with the goods due to an omission caused

  by us, we can, at our discretion, offer to repair the goods. You must either return the goods

  back to us by courier or allow us to collect them from you. We will pay the costs of postage

  or collection. Please call customer services on 0782 8806 922 or email us at

  ryanwillison@yahoo.com for a return label or to arrange collection.

  13.4 Refund. Alternatively, you may wish to return the goods and obtain a refund. If you wish to

  exercise this right you must either return them back to us by courier or allow us to collect

  them from you. We will pay the costs of postage or collection. Please call customer services

  on 0782 8806 922 or email us at ryanwillison@yahoo.com for a return label or to arrange

  collection.

  14. OUR RESPONSIBILITY FOR LOSS AND DAMAGE SUFFERED BY YOU

  14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to

  comply with these terms, we are responsible for loss or damage you suffer that is a

  foreseeable result of our breaking this contract or our failing to use reasonable care and skill,

  but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is

  foreseeable if either it is obvious that it will happen or if, at the time the contract was made,

  both we and you knew it might happen, for example, if you discussed it with us during the

  sales process.

  14.2 We are not responsible for any damage that is caused to the goods during transit of

  the goods to you.

  14.3 We are not responsible for any damage caused by you to the goods once the goods

  have been delivered to you. The goods are manufactured using reclaimed wood which may

  have an unknown history and you are responsible for taking reasonable care of the goods.

  We are not responsible for any damage caused by you if you have not taken such reasonable

  care of the goods.

  14.4 We are not liable for business losses. We only supply the goods for domestic and private

  use. If you use the products for any commercial, business or re-sale purpose, we will have no

  liability to you for any loss of profit, loss of business, business interruption, or loss of

  business opportunity.

  14.5 We do not exclude or limit in any way our liability to you where it would be unlawful

  to do so. This includes liability for death or personal injury caused by our negligence or the

  negligence of our employees, agents or subcontractors; for fraud or fraudulent

  misrepresentation; for breach of your legal rights in relation to the goods and for defective

  goods under the Consumer Protection Act 1987.

  15. HOW WE MAY USE YOUR PERSONAL INFORMATION

  How we may use your personal information. We will only use your personal information

  as set out in our privacy notice.

  16. OTHER IMPORTANT TERMS

  16.1 We may transfer this agreement to someone else. We may transfer our rights and

  obligations under these terms to another organisation. We will always tell you in writing if

  this happens and we will ensure that the transfer will not affect your rights under the

  contract.

  16.2 You need our consent to transfer your rights to someone else. You may only transfer

  your rights or your obligations under these terms to another person if we agree to this in

  writing.

  16.3 Nobody else has any rights under this contract. This contract is between you and us. No

  other person shall have any rights to enforce any of its terms.

  16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the

  paragraphs of these terms operates separately. If any court or relevant authority decides that

  any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not

  insist immediately that you do anything you are required to do under these terms, or if we

  delay in taking steps against you in respect of your breaking this contract, that will not mean

  that you do not have to do those things and it will not prevent us taking steps against you at 

  a later date. For example, if you miss a payment and we do not chase you but we continue to

  provide the goods, we can still require you to make the payment at a later date.

  16.6 Force majeure. Neither party shall be in breach of the contract nor liable for delay in

  performing, or failure to perform, any of its obligations under the contract if such delay or

  failure result from an event or circumstance beyond a party’s reasonable control. If the

  period of delay or non-performance continues for 4 weeks, the party not affected may

  terminate the contract by giving 7 days’ written notice to the other party.

  16.7 Which laws apply to this contract and where you may bring legal proceedings. These

  terms are governed by English law and you can bring legal proceedings in respect of the

  goods in the English courts. If you live in Scotland you can bring legal proceedings in

  respect of the goods in either the Scottish or the English courts. If you live in Northern

  Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish

  or the English courts.

  16.8 Alternative dispute resolution. Alternative dispute resolution is a process where an

  independent body considers the facts of a dispute and seeks to resolve it, without you having

  to go to court. Common ADR procedures include mediation and arbitration. If you are not

  happy with how we have handled any complaint, it may be possible for your dispute to be

  submitted to an alternative dispute resolution provider: please contact our customer service

  team to discuss this further. In addition, please note that disputes may be submitted for

  online resolution to the European Commission Online Dispute Resolution platform